Refund & Return Policy
Due to the sensitive nature of high-purity chemical research reagents, strict security and safety protocols govern all returns to protect the chemical integrity of our catalog.
Regulatory Return Exclusions
Once the security seal of a chemical reagent is broken, tampered with, or if 72 hours have elapsed post-delivery, returns or refunds are strictly prohibited. This complies with international hazardous material safety laws and ensures zero contamination.
Transit Damage & Batch Discrepancies
If your shipment arrives damaged or exhibits chromatographic synthesis differences, contact our compliance group within 48 hours at info@chemicinternational.com with the following evidence:
- ▪ Your official order reference number.
- ▪ Clear photographs of the damaged, unopened shipping containers.
- ▪ GC/MS or HPLC chromatographic verification data (if applicable).
Our Claims Audit & Validation Process
All product claims undergo structured laboratory verification and logistical audits to ensure compliance and quality.
Claim Submission
Our support desk logs your ticket and verifies purchase credentials within 24 business hours.
Batch Sample Audit
Our synthesis lab audits archived retention samples from your specific batch to analyze purity values.
Quarantine Shipping
If a return is authorized, you will receive UN-certified shipping instructions to handle return logistics safely.
Ledger Resolution
Upon analysis completion, a replacement dispatch is triggered or a refund is credited to your ledger.
Order Cancellation Policies
You may request an order cancellation within 24 hours of purchase. Once laboratory dispatch has compiled, packed, or transferred your order to chemical logistics, cancellations are strictly locked.
Logistical & Safety Compliance
REACH — Compliance with European chemical registration guidelines
ADR / IATA — Strict international dangerous goods guidelines
ECHA — Classification, labeling, and packaging regulations
GMP / GLP — Good Laboratory Practices governing sample storage
Questions Regarding Reagent Quality?
Our chemical logistics and laboratory compliance group is available to assist you with active safety and return claims.